Fix: Bank Of The West App Not Working: Crash, Card…

Updated: September 12, 2022
Why Bank of the West app is not working

Do you think technology is at its pinnacle? Well, that’s not true. It has a long way to go. And even if it is at its peak, it will be far from perfect. Financial intuitions adapt some of the best state-of-the-art technology since they deal with others’ money. However, we still may see a lot of flaws that tick off many users.

Recently, users have been facing issues with the Bank of the West, a subsidiary of BNP Paribas. It is the ninth-largest Bank on the planet, which is quite fascinating. What sets it apart from the others is its unique environmental policies that donate its 1% revenue to mother nature.

So if your Bank of the West app is not working, or you’re facing any trouble, we’ve your back. Let’s jump right into the article.

Why Bank of the West app is not working? Reasons

There could be several reasons your Bank of the West app is not working. Maybe the Bank is in maintenance mode, or its servers are down. Other reasons could be poor Internet or corrupted files. It is also possible that your app is outdated. Here are all the possible causes that you might want to know.

  • Your internet connection or WiFi is poor or not stable.
  • Your device may have insufficient storage.
  • The app requires an update.
  • You haven’t weed out the app cache for so long.
  • You may be entering the wrong login credentials.
  • Your phone or tablet is heated up.
  • The Bank could be facing server issues or technical problems.

How to fix when the Bank of the West app not working?

Update your app

It’s one of the most straightforward tactics to fix minor bugs and common app problems. If your app is outdated, you may experience issues like crashing, freezing, slow loading, and losing access to some features.

Developers put a lot of effort into ensuring the app runs smoothly by removing bugs and fixing technical problems. Also, they bring out a new feature every two months or three. So, when your is outdated, you miss on many things that could enhance your experience.

To update your app, simply go over to the Playstore and tap “Update” on the app page.

Restart your device

If your app is acting up or not working properly, all you need to do is restart your smartphone. When you reboot or restart your device, your background apps declutter RAM; as a result, your app runs smoothly with no lag or loading issues.

Not only restart makes your apps run faster by freeing up RAM used by background apps, but it also cools down your device.

Restarting is No-brainer as you don’t have to drill down the settings. Simply hold down your power button and choose to restart your phone. Once it’s restarted, you should not encounter any loading or lagging issues.

Clean Up the app’s Cache

Caches enhance your good user experience by saving your time and data. But this whole process uses up a considerable amount of ROM or disc space that may eventually corrupt or slow down your app.

If you don’t obliterate Cache once in a while, you might experience a host of problems within the app. For example, your app will become buggy that it may take forever to log in or load up any feature. So, clean up your cache if you face any unexpected errors.

Cleaning up cache

On Android –

  • Go to the Settings.
  • Scroll down and access “Applications and Permissions.”
  • Tap App Manager.
  • Find and access the Bank of West app.
  • Access Storage and then Internal storage.
  • Hit Clear Cache or Data.


  • Launch Settings from your Homescreen.
  • Navigate to the General tab.
  • Click Apps.
  • Find and Click Bank of the West Application.
  • Tap Internal storage.
  • And click Offload to wipe out cache and data associated with the app.

Check your Internet

Things won’t work out without the Internet. And if your Internal connection is not stable or poor, things get more complex. Do you have stable internet? It doesn’t matter how fast you can download, upload or browse; if your Internet is not stable, you will face problems while making a transaction, watching media, or anything that requires constant Internet bandwidth.

So, if your Bank of the West mobile app is not loading, it could be due to your poor WiFi. Ensure your Internet connection is not only fast but also stable.

Always maintain the right disance from your router to keep your WiFi connection stable – Don’t go far off from it as it can break your Internet. To fix your WiFi or cellular network.

  • Disable your WiFi and enable it again. It will fix a broken connection.
  • Plug out your router or switch it off for at least 10 seconds and turn it on.
  • Switch between your WiFi and Cellular network and check which has faster or stable Internet.

Synch time and Date

If your device is showing an inaccurate Date and time, chances are your app will act up or not function properly. Banking apps need to be synced with your time zone to detect your address so they can provide services or send a card to your location.

It is quite crucial to set your timezone per your exact location to use the app properly. However, many financial applications bound to spend tracking or budgeting don’t specifically ask for a location since they do not provide any physical product.

Setting up a time & Date.


  • Launch Settings.
  • Navigate to the System.
  • Tap Date and Time and set TimeZone automatically.


  • Head over to the settings.
  • Tap General.
  • Tap Date & time and set your Time Zone automatically (through GPS), or enter the city with the time Zone you need

Uninstall and Re-install the app

Merely uninstalling and installing the app can fix various minor technical glitches and bugs. If your reinstall the app, you don’t have to clear the cache or force restart your app. This very step is the ultimate remedy to resolve pesky errors caused by corrupted caches.

Also, when you reinstall, the application is updated to the latest version without having you update it manually.

To uninstall, head over to your settings, then apps manager, navigate to your app, and tap uninstall. Another way around to delete the app is to hold down the app icon from the home screen and select Uninstall from the pop-up box.

Note that your files and data associated with the app will be deleted when you uninstall your app. You must download the app from the Playstore or Appstore and log in again.

Turn off VPN

VPN (Virtual Proxy Network) is the fake or unique IP address offered to you to hide your browsing history from ISPs and access restricted locations around the web. VPN is quite useful when it comes to concealing one’s self-identity on the web to avoid any self-threat or peek into any local content.

On the flip side, VPN may cause problems with any location-based app. So if you cannot access the Bank of the West app, you might have a VPN enabled on your device.

To disable VPN in your smartphone

  • Go to the settings.
  • Search VPN and switch it to the non-connected status.

You can also delete an unwanted VPN app to free up some more space from your device.

Contact BOW Support

Nothing works? You never know that there are also other ways to get helped. If your issue is more complex, the BOW support team will be happy to help you. You can reach out to the customer service page and find all the answers related to the Bank – be it loans, online banking, or anything. Simply make a call, say your things, and they’ll help you as much they can.

Customer service number – 1 (800) 488-2265 or 800-659-5495. They take calls between Monday to Friday, 4 am-10 pm PST.

Fix: Bank of the West online Banking is currently unavailable

If you bump into any message that says the online banking is currently unavailable, it either means bank servers are currently down or the site/app has ongoing maintenance. In this case, all you can do is keep bits of patience till the company updates on its status.

However, you can follow the BOW Twitter page to catch up with the latest updates and moves

Frequently Asked Questions (FAQs)

Why is the Bank of the West mobile app crashing?

If your BOW bank app is outdated, it will crash or malfunction. Make sure you update your app from the Playstore or Appstore. You can also try to clean up the cache to fix minor glitches.

Why is my Bank of the West bank card not working?

There could be several reasons why your BOW bank card is being declined:

  • You’ve exhausted your credit limit.
  • The card has expired.
  • The card issuer locked up your card due to some suspicious activity.

To fix card-related problems, contact your card issuer and submit a complaint. You can also manage your card lock/unlock status in the app.

Is Bank of the West bank down?

You can check Bank of the West bank servers at  

Wrapping Up

That’s there to it. We’ve compiled all the helpful ways to resolve your problems related to the Bank of the West mobile app. Now you can easily solve any minor problems such as crashing, slow loading, lags, or any malfunction with your application.

We’ve found that a simple restart can hammer out a lot of pesky technical errors or bugs. And in more complex situations, updating or cleaning up the cache is the best option.

Related article –

Fix: Banking apps problems

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Avatar for ankit raghuwanshi
By ankit raghuwanshi
He is an editor-in-chief, an admin, and the guy who kickstarted TheAppFlow. He often wraps his head around personal finance or fintech apps and never shies away from learning new things that he can share with people to streamline their wealth.