Fix: Why Chase Bank app not working? Crash, login

Updated: January 25, 2023
Chase bank app not working fix-min

Users widely use the Chase Mobile Banking app to manage and monitor their accounts on the go. The app allows you to check your account balances, pay bills, transfer money, track spending, lock/unlock cards, and more.

It also has some great perks too, including real-time balance updates. However, there have been several instances where users have complained that the Chase Mobile Banking app does not work. Here are three common reasons why the app stops working and how you can fix this problem if you experience it too.

Why is the Chase Mobile app not working?

Many reasons could make an app sluggish or malfunction. If an operating system of your smartphone or an app is outdated, you may experience a host of technical errors due to minor bugs or corrupted files. Caches can also cause your app to perform slowly. 

As we’ve stated, there may be a lot of reasons why your Chase mobile banking app is not working. So without any further delay, let’s jump right into the article. 

How to fix the Chase app not working issues?

Update your app.

If your Chase app is acting up or not working correctly, it might be outdated. If it is outdated, you might face technical problems while accessing it or won’t be able to make a transaction due to some technical error. 

The update is required for the app to run smoothly, free of any bugs. Also, with each update, the developer puts effort into enhancing the security and features of the app. To update your application, you can land on the Playstore or Appstore app on your smartphone, search the Chase banking app and see if any update is there. 

Ensure you have a good internet connection or enough data to complete the update successfully. If the update is not working or not responding, move to the next step. 

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Empty Chase bank app Cache.

Cleaning up Caches has many perks. It boosts your app’s performance while saving space for more apps to fit in. If you do not root out the cache for a long time, your app becomes buggy, and it will perform slowly.  

However, cleaning up your app’s cache is not essential if you don’t experience any sort of error or lag while using it. But if you do, your app will run smoother every two weeks. 

Here’s how to delete the Chase Bank app cache

On Android

  • Head over to the Settings.
  • Tap Applications and Permissions.
  • Tap App manager.
  • Find and click the Chase Application.
  • Now, Tap Internal Storage.
  • Hit Clear Cache & Data.

On iOS

  • Navigate to your iPhone Settings.
  • Tap General.
  • Tap Apps.
  • Find and tap the app.
  • Tap Storage and click on Offload Data.

Offload your Storage.

Your Disc space has to be sufficient for your apps to run smoothly. If your Storage memory is below 2 GB, your smartphone may function slowly. To avoid slow loading of your applications or up your device’s performance, ensure sufficient ROM is allocated in your disc.

In case your device’s storage is full without any media files or documents, your apps have stacked up loads of caches or log files that crammed your storage. 

To unload your disc space, simply flush your apps’ caches. You can use any good Files Cleaner application to get the job done.

Turn on and off your smartphone.

Many times, this simple tactic works so well. Merely turning off and on your smartphone can resolve minor technical issues like lagging or crashing. Also, it unclogs the RAM used by your background applications, which slows down your device. 

If your Chase banking app lags, you should consider restarting your phone and see how the magic happens. No wonder, Restarting is the simplest way to fix pesky errors that don’t seem to go away easily. To reboot your smartphone, simply hold down the power button for a few seconds and select the Restart option. 

Relaunch the app

If you close your app and relaunch it, you see a dramatic change in your app’s performance.

If you cannot make a transaction with Chase or use any feature, relaunch the application and then try again. 

You can force quit the app or close it from its dashboard. Simply hold your app from the opened tabs, swipe it up, and release it to force close. 

Log out and Log back again.

If your Chase mobile banking app is not working correctly, simply log out and log in. This will fix minor errors caused by multiple devices logged in. However, this tactic is quite uneasy, so if you’re good with it, you should give it a go. 

Uninstall and Install the app

Installing is quite an effective way to offload unnecessary data or cache held by the app. Once you Uninstall the app, install it again and see how it works.

It will resolve minor technical faults that keep you from using the application to its fullest. After completing this step, your app will run smoothly as butter.

Check for your stable WiFi connection.

No matter how compact or robust your smartphone’s hardware is, your apps will crumble without stable internet. Ensure you have a stable internet connection so your app may not break off during any activity. 

If you have a router, always be in the range where your device gets most signal strings. To fix your Internet problem, switch between your WiFi and Cellular network, turn off and on your WiFi, and then try to relaunch the Chase app.

Contact Support.

If nothing works, we suggest you contact the Chase bank support team. They’ll be happy to help you 24/7. You can shoot them a mail, schedule a meeting offline, submit a query or call them up and ask about any service that Chase bank includes. 

Phone Number – 1-800-935-9935

Customer Service information.


Why is my chase app not letting me sign in?

Ensure you enter the correct login credentials when accessing the Chase bank website or app. If your account access is restricted, it could be due to too many false login attempts. To fix this problem, reach out to the support team. 

Why is my chase balance not available?

If you don’t see your Chase balance after deposit or withdrawal, it is because your current balance is not available or pending, which hasn’t cleared yet. 

Why does my chase app keep closing?

If your app keeps closing or crashing, try to relaunch the app and try again. Also, see if any update is available since an outdated app can cause many technical problems due to corrupted files or ongoing support. 

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Avatar for ankit raghuwanshi
By ankit raghuwanshi
He is an editor-in-chief, an admin, and the guy who kickstarted TheAppFlow. He often wraps his head around personal finance or fintech apps and never shies away from learning new things that he can share with people to streamline their wealth.