Finance, Fix

Fix: Zip App Not Working (Previously Quadpay)

Updated: December 8, 2023
Quadpay app not working

If your Zip app is not working, you’ve stumbled upon the right place.

Zip Pay (Formerly Quadpay) is a popular Buy Now Pay Later app that lets users pay payments in four parts over six weeks without any installments or monthly fees.

However, For quite a few days, users have been having difficulty using the app due to technical reasons or bugs.

Since the app is also available in the web version, users can check out or continue shopping without hassle. However, App is quite handy compared to the web and is much faster than browsing.

So if you cannot use your Zip app for some reason, stick to this article until you figure out the reason for your problem. Let’s jump right in.

Why Zip app not working? Reasons

If your Zip Pay app is not responding as it should, it’s probably because it’s outdated. Also, make sure your Internet connection is stable – poor internet will slow things up.

However, if you cannot make a payment or your Zip Pay payment is being declined, you may have an insufficient balance in your bank account.

Likewise, there could be other reasons too that might be causing a problem.

  • Your app cache is buggy or corrupted.
  • Your Internet connection is broken or slow.
  • Your app is not updated to its latest version.
  • Your smartphone has low disc space.
  • You may have a VPN turned on on your device.
  • Maybe you’ve exhausted your Zip Pay spending limit.
  • You haven’t paid off your last installments.

How to fix the Zip app not working?

There are a few ways to resolve Zip Pay app if it is not working. The first step is to update your app, which can fix crashing and eliminate bugs. Also, double-check your WiFi – it may be unstable or unreasonably slow.

And if your problem is more complex, for example, your Zip pay payment is declined, you have to reimburse money to use the service again. Let’s pile up all the possible solutions that can fix your issue.

Restart your Smartphone

When your app is not responding, this tactic works like magic. Restarting your device will weed out all minor bugs that make your phone sluggish and malfunction.

Experts suggest that users must reboot their phones every two days to maintain health and performance. Restarting removes all the background applications that are using unnecessary RAM and data.

Simply, hold down the Power button for a few seconds and tap on a Restart option on the screen.

Update your Zip Pay app

This is one of the major causes of crashing and overall app problems. Updates are the main part of any app that provides features, security enhancements, and bug elimination.

You might bump into several technical issues if your app is not updated to the latest version. So it’s better to keep your app updated all the time whether you face any problems or not.

To update, simply go over to the Playstore or App store, and check if any update is available. If no update is showing, it means the app is already updated, and no action is required.

Clear Cache

Caches are the important elements of an app that enhance the user experience as long as they are not corrupted or capacious.

Being a user, it is uncommon to clean up the cache or even remember cleaning up because many of us still don’t know what they are.

So if you are experiencing lags or crashes, chances are your Zip Pay app is buggy. To make your app declutter from junk files so it can run smoother, you must weed out the cache associated with the app.

Not only will it fix pesky technical errors, but it will also boost your overall smartphone’s performance.

Here’s how to clear the Zip Pay cache

On Android 

  • Go the Settings.
  • Scroll down to the bottom and tap “Applications and Permissions”.
  • Tap Apps.
  • Find and click on the Zip Pay app.
  • Access Internal Storage.
  • Hit Clear Cookies and data.

On iOS

  • Navigate to the Settings.
  • In Settings, tap General.
  • Tap iPhone Storage.
  • Find and access the app.
  • Hit Offload Data to clean up temporary files.

Force Restart the App

Is your Zip app suddenly stopped working or stuck on the screen? You should consider closing down your app. This very tactic works wonders whenever your application is stuck on the screen or not responding.

After Force starts, your app will work normally and won’t lead you to sign in again.

To force start, open up the recent tab window, and swipe up on the Zip app to close it down. You can also force start your application through the settings>Permissions>App Manager>Zip Pay>Force start.

You might like: Afterpay app not working (Ways to fix)

Check your Internet

No matter how much spending amount you’re qualified for, your payment will not go through if your internet is breaking off or unstable.

Ensure that your WiFi is working properly before making any Zip Pay payment. As follows, your device must not be far off from the router, or it will lose connection with the internet.

Here’s how to fix your internet connection.

  • Maintain a proper distance with your router to avoid connection failure.
  • Turn off your router for a few seconds, and then turn it on.
  • Disconnect and really connect your WiFi to your phone.
  • Switch to any faster Internet provider service.

Reinstall Zip Pay

When problems don’t seem to go away, you can try to uninstall and install your Zip Pay (Previously Quadpay). It will fix many minor bugs and technical errors.

The best part of this solution is that you don’t have to worry about cleaning up the cache, updating, or restarting your app, as re-installing has a lot of benefits.

However, the only caveat is Sign In – you must log into the app again.

First, delete your app and then go to the Playstore or Appstore and download the Zip Pay app by tapping the Download button.

Low Storage

Is your storage sufficient to run the app on your phone? Well, experts recommend at least 2 GB of free space to run your apps smoothly. That means if your disc space is less than 2GB, you may be unable to multitask or run massive apps.

Insufficient space will make your smartphone sluggish and heat up quickly. So it is crucial to have enough slots to run apps properly.

In case you want to free up some space, download any file cleaner application from the store and wipe out all your unwanted files or documents on a single tab.

Or you can manually remove your data, but the only problem is it can be time-consuming.

Servers are down

If you’re unable to access the site or app, it likely means the company is facing server outrage issues or in maintenance mode.

Sometimes, you may access the platform due to server issues but can’t make a payment or use any of its features.

In order to fix this issue, you must keep patience until the company resolves it on its end. As a user, you can get into the site using a VPN if it’s facing server outrage problems. The only solution is to wait.

You can check Quadpay’s server status at the Servicesdown. If it’s down, it will show “Down” in red color text.

Apart from the website’s Server status, your bank might have a problem too if your payment declines. So, you must check your bank’s Server to make sure why your payments are not going through or being failed.

Try Web version

If you’ve tried all the solutions listed here and your app is still acting up, now try your access the website on Chrome or any other browser.

If your app is updated or has no issues on your side, then maybe the app is undergoing some maintenance. So we recommend you open the web and try to log in to your dashboard.

If you can access it successfully and don’t experience any issues, your app is certainly under some maintenance. The company updates about such updates a day prior or two, so keep in touch with your company’s social media pages.

Contact Customer support

Still stuck? Why not reach out to Zip Customer service and have them resolve your issue? They can fix your problem if it’s related to your account, payments, or fees. However, if your problem is smartphone-related, they might not be able to assist you.

You can launch a Live chat or make a call every day, 7 am – 11 pm EST.

Customer number – 1 (888) 274-3159.

Email Address –

Frequently Asked Questions (FAQs)

Why is My Zip Pay verification code not working?

Didn’t you receive the Zip verification code in your smartphone phone number? Ensure that there are no typos in your number or email address.

Also, due to too many attempts or any suspicious activities, your code is blocked by the company’s firewall network.

To fix this issue, contact the customer team and have them look into the matter.

Is the Zip app down?

To check if the Zip (Previously Quadpay) is down or not, simply go to and check the server status.

Why didn’t Zip approve me?

Zip factors in a few points before approving your account that doesn’t include a credit score requirement.

  • You must have been using the platform for the last 3 months.
  • You must have had a debit or credit card issued in the United States.
  • You must be 18 years or older and living in the U.S.
  • Your U.S issued mobile number to receive payment alerts and more.

Why is my Zip payment declined?

There could be a few reasons for your Zip payment failure. The most common cause could be insufficient funds, or your purchasing limit has been maxed out for this month.

To fix this, repay the loan, and you can purchase using Zip Pay again.

Wrapping it Up

Here are all the reasons and solutions that you can look into and fix your problem. We’ve rounded up everything that helps hammer out your app’s problems – be it crashing, lags, black screen, white screen, payment declined, and more.

We suggest you restart your smartphone first before deleting the cache or doing anything. And if it doesn’t work, check for the update.

You can also seek customer support if your problem is more complex or linked to accounts or payments.

Avatar for ankit raghuwanshi
By ankit raghuwanshi
He is an editor-in-chief, an admin, and the guy who kickstarted TheAppFlow. He often wraps his head around personal finance or fintech apps and never shies away from learning new things that he can share with people to streamline their wealth.