Here Is Why Your Kroger App Is Not Working (Fix)

Updated: September 23, 2022
Kroger app not working fix

Kroger’s grocery delivery app has everything you can have on its website. However, the app is much faster and aesthetically pleasing for both buyers and drivers.  

So you’ve downloaded the Kroger app and gotten all excited to use it, but now you find it’s not working as well as you’d hoped? Don’t worry – you’re not alone! Many shoppers are experiencing issues with the Kroger app, and here are some ways to fix them.

Fix: Kroger app not working on Android and iOS.

Are you connected to WiFi?

If your Kroger app seems to be not working, the first thing you should inspect is your wifi connection. If you have an unstable WiFi connection, the app won’t be able to load. To fix this, turn on your wifi and try again. Or you can switch between your WiFi and Cellular network to see if it fixed the issue.

Make sure your phone isn’t in airplane mode or do not disturb mode: If you’ve tried restarting your phone and reconnecting to wifi, but the problem persists, make sure that your phone isn’t in airplane mode or do not disturb mode. 

Restart your phone or device

If you’re having trouble with the Kroger app, a good first step is to restart your phone or device. 

Restarting is the ultimate way to eliminate minor glitches and errors your smartphone may have. This same tactic can help clear up any errors that may have occurred and help the app run more smoothly. In short, Rebooting a smartphone vacates the Ram used by the background apps, which speeds up your overall smartphone performance. 

To restart, turn off your device using the power button or the screen, and then turn it back on again. Once it’s turned back on, try opening the Kroger app again and see if the issue has been resolved.

Update the Kroger app. 

If your app is crashing or you cannot use any of its services or tools, it’s a sign that the app is outdated. 

The developer has likely discontinued support for the old version after the latest version rolled out. So, it’s quite a regular thing for a creator to incline users to the latest version of the application since many users don’t update their app, and it really affects the app’s ranking. 

However, a new version always has some edge over an old version, such as bug fixes and feature improvement.

To update your Kroger app, simply head over to the AppStore or Playstore, and check if any update is available. Another way to update the application is to Uninstall it and install back again to the latest version. 

Log out and log back in again

Why Log out? Sometimes the simplest solution is the best one. If you’re having trouble with the Kroger app, try logging out and then back in again. This can often refresh the system and solve any minor glitches that may have cropped up.

Due to security protocol, there could be some problems with your current login, so it’s good to log out. 

Discover: Fix Why your Grubhub app is not working?

Delete the Cache.

Cache or temporary files can make your app sluggish or buggy if not deleted for a long time. Try cleaning up the Kroger app’s cache, relaunching it, and see if it fixes the problem. 

Once you delete the cache, you’ll be signed out of the app, and all the on-page elements like texts, images, and videos will be removed from the temporary file and created from scratch. Since caches are important to enhance our experience, Unless you’re convenient with too many logins, don’t weed out the cache every other day or two.

Delete Kroger cache on Android

  •  Head over to the Settings.
  • Scroll down and tap Applications and Permissions.
  • Now, tap App manager.
  • In the App manager, click the Kroger application.
  • Now tap Internal storage and hit the Clear cache

On iOS

  • Open Settings.
  • Get down and access General
  • Now tap iPhone storage.
  • Find the application of which you want to clear the cache. 
  • Now click Offload data to clear junk files associated with it. 

Force Quit the Kroger app.

Force quitting is the best remedy to fix the freezing issue. Freezing, or when your application is stuck on screen, you can force close it. Unlike restarting, this process is convenient yet effective as it restores the Ram or CPU used by the app. 

It is not a harmful process, so you can perform this as often as your application misbehaves. To force quit the app, go to the opened tabs, swipe up on the app, and let go. Another way to force close it from your Apps manager settings. 

Reach out to the support

Sometimes things need to be checked and fixed from the company’s end. So, if your Kroger app seems not working the way you want, or you’re unable to use any of its features, consider contacting the support team. 

They’ll be able to help you troubleshoot the issue and fix

the problem in no time.

Contact Customer Service

Phone number – (1-800-576-4377)

Submit a form 

or Live chat.


Why Kroger sign in not working?

If you’re having trouble signing in to your Kroger account, you can try a few things. First, make sure you’re using the correct email address and password. If you’ve forgotten your password, you can click the Forgot Password link on the sign-in page to reset it. If you’re still having trouble, contact Kroger customer service for help.

Why Kroger coupons are not working?

If you’re having trouble with coupons not working on the Kroger app, you can try a few things. First, make sure you’re using the app’s most recent version. If you’re still having trouble, try restarting your device and opening the app again. Second, check if the coupon is expired. If it is expired, you won’t be able to use it. 

Why Scan bag go not working.

If you’re having trouble scanning your bags at the Kroger checkout, don’t worry! There are a few easy fixes. First, ensure that all of your items are in the bag and that the barcodes are visible. If that doesn’t work, try restarting the app. If you’re still having trouble, contact customer service for help.

Why Kroger Pick up (ex. checklist) not working?

Is Pick Up not working when ordering something from Kroger? Don’t worry. In the pickup option, you choose a time slot of when you want to pick up your groceries from your selected store. However, sometimes, Stores do not update their opening status, which surely creates a problem with an order. If your order failed through Pickup, you can contact the store and ask for a refund.

Wrapping it up

This is all. If you are still stuck and can’t fix your problem with the help of this article, you can head over to the support team for further assistance. However, in most cases, simply restarting and force quitting the application can fix various pesky technical errors. 

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By ankit raghuwanshi
He is an editor-in-chief, an admin, and the guy who kickstarted TheAppFlow. He often wraps his head around personal finance or fintech apps and never shies away from learning new things that he can share with people to streamline their wealth.