Is Amazon Down? Know Why It’s Not Working (Fix)

Updated: December 26, 2022
Is Amazon down receives an enormous amount of hits every month. When we combine all of Amazon’s products or services, the traffic is even more.

It has nearly 147 million Prime subscribers alone in the U.S., with a total of 200 million active Prime subscribers worldwide.

Due to a gigantic amount of traffic and cutting-edge technologies, users might face a variety of issues related to the Amazon website or app.

The Amazon website has been facing a server outage problem for the last few days, due to which users are experiencing technical issues and a poor browsing experience.

So is your Amazon website down, or is it just you? Read through this article to fix this issue.

Is Amazon Down Today?

Whether Amazon is down or up, you will know the status on various server checker websites, such as or Both sites will show you the accurate status of a website with a 24-hour outrage report and the number of detected problems from users.

Besides, you can read the response time history of the website in a well-structured graph. At the time of this writing, we can see the Amazon websites are up and running, and we found no technical problems from our side accessing the site. 

As we know, Amazon has a few popular websites under its names, such as Amazon Music, Prime Video, and Amazon Pay.

And these names are affixed to different country code domains, for example, Canada has or However, all amazon websites are hosted by Amazon Web services (AWS), making it easier to check its Server outrage problem.

Can you fix the Amazon server problem?

Unfortunately, there is no way to fix the server outrage problem on your own. Whenever you experience a server problem with Amazon, you can only keep your patience until the company resolves the issue on its end.

Also, sometimes, by fixing DNS and browser problems, you can access Amazon if there are no server problems.

To see if you have a DNS or browser issue, open Amazon in a different browser or on the internet and see if it works.

If you’re unable to open the website on a different browser or the internet, it is certainly an issue with the site itself, and the company may already be aware of the problem.

However, a company like Amazon will never go inactive for even a minute, as it can slump its sales, which can adversely affect the business.

So, how do you fix DNS or browser problems on your device?

If you can use the alternate PC to access Amazon, then it’s a problem with your DNS settings or browser. In this case, we’ve got to reset the DNS (Domain Name System) settings on the PC.

In Windows

  • Launch the Start Menu, located in the bottom left corner of your screen.
  • Find and open CMD (Command Prompts) as an administrator, or type Windows+R to open CMD.
  • In the CMD panel, Type ipconfig /flushdns and press ENTER.
  • Now reboot your computer.

In macOS.

  • Navigate to the Go option on the taskbar of your Mac device.
  • In the Go option dropdown list, select Terminal.
  • Now you can type the following lines in the system terminal.
    • Mac OSX 10.4 & older versions: lookupd -flushcache.
    • Mac OSX 10.5 & newer versions: dscacheutil -flushcache.

The notion behind cleaning the DNS cache is to fetch the most up-to-date cache that your ISP (Internet Service Provider) has.

Clear browser’s cache and cookies: 

You can clean up your browser cache to fix minor technical bugs that restrict you from accessing the website. If you don’t clear the cookies and cache of your browser, you might bump into several issues such as slow loading, crashing, or other errors.

So it’s advisable to clean up a browser’s cache and cookies a couple of times a month.

Here’s how to clear the cookies and cache on your browser.

On Chrome – 

  • Launch Chrome on your PC or phone.
  • Locate and click the three-dot menu icon at the top right corner of the screen.
  • Select History from the drop-down list, or you can press the control + h button to go to the history page.
  • Tap “Clear browsing data”. A new tab will open in the next window.
  • Now check “Cookies and other site data” and “Cached images and files, and select the time range.
  • Tap Clear data.

On Mac

  • Launch Safari.
  • Tap History at the top menu bar.
  • Click Clear History from the drop-down menu.
  • Now pick the time frame of cookies and data you want to delete and tap “Clear History.”

If your other devices are also signed in to your iCloud or Gmail account, their histories will be erased as well. Make sure your account is not connected to other devices if you want to delete the cache from a single device.

Is Amazon Prime Video Down?

You can check if it’s down or not at Prime Video has an average ping time of 10.50 ms and has been down since more than a week ago.

Since it’s also hosted by Amazon Web Services or AWS, you’ll be less likely to experience server outrage issues than you could with any other website hosted by a cheap hosting service.

However, if you are still unable to access Prime Video despite the fact that there is no server outage, try resetting your DNS settings and clearing your browser’s cache or cookies.

If still doesn’t work, then the problem may be on the company’s end. In such a case, contact Prime Video customer support and have them troubleshoot the problem you’re having.

Why Amazon Is Not Working (Other Ways To Fix)?

Update your browser – You may face loads of issues if your browser is out of date. Make sure you keep your browser updated to the most recent version of its release.

Clear Cache and cookies – Whether you’re using a smartphone or PC, clearing out caches is crucial to fixing minor technical bugs and boosting the performance of your device. Make sure you clean up cookies and cache at least once a month.

Refresh a web page – If your Amazon website is not working or acting up, you should refresh a page to get the website’s updated information. Simply reload a page in Chrome or Safari by clicking the reload icon next to the URL bar.

Relaunch your browser – You can also restart your browser to resolve pesky technical errors caused by RAM. If your browser is crashing or sluggish, you should close and open it again.

Disable VPN – Ensure that your device has no VPN turned on to avoid any server issues. You can check your VPN status by searching for the VPN in your device’s settings, and if it’s enabled, just turn it off and refresh a webpage.

Frequently Asked Questions (FAQs)

Is down – How do I know?

There are tonnes of websites that allow you to check a website’s server status and show a weekly or monthly response time. You’ll also check when the site was down and how many users have been experiencing the same problem in the comments section. and Downdetector are the best sites to check the status of any site on the internet.

How do I contact Amazon customer service?

You can contact Amazon’s customer service team from your Amazon account by clicking on the Customer Service option.

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By ankit raghuwanshi
He is an editor-in-chief, an admin, and the guy who kickstarted TheAppFlow. He often wraps his head around personal finance or fintech apps and never shies away from learning new things that he can share with people to streamline their wealth.