It can be infuriating when your Lyft app isn’t working properly. You don’t have to suffer from these problems, whether you can’t use the map, prices don’t show up, or you can’t load search results! Here are some easy ways to fix the most common Lyft app problems, so you can quickly get back to riding safely and comfortably again.
Why Lyft app is not working
There can be dozens of reasons why your Lyft app is malfunctioning or not responding correctly. It can be your slow internet, junky smartphone, or any unknown bug that may be causing an issue. In this article, you’ll know every possible reason and fix to resolve Lyft app problems.
Fix 1: Restart your Smartphone.
If your ride-hailing app isn’t running smoothly, you should first restart your phone or tablet. Sometimes glitches occur because of too much strain on a device and rebooting often clears them up.
This tactic will clear up all the memory used by the background apps. So if you’re facing a crashing or glitch while using the Lyft app, give your smartphone a restart.
Fix 2: Update the Lyft app.
If you’re having problems with your Lyft map or search results, update your app and check to see if that fixes it.
Sometimes these issues pop up because of server issues, but updating your app is a quick way to make sure everything is up-to-date.
Since developers try to eliminate bugs and make a little to a major improvement in an update if you have an outdated version of the app, you might experience loads of issues such as the map problems, search results not working, or inability to checkout.
Fix 3: Update your Smartphone
Just like you update an app, an operating system has to be updated for the best user experience. However, your smartphone’s outdated software may not necessarily impact your app’s functioning until it is not updated for several years.
For example, Android 10 is still compatible with most apps, while Android 6 is considered old and is not supported by many new applications.
However, if your Smartphone has bugs or running on an old operating system, the Lyft app might be incompatible with it, resulting in a sudden shutdown or loading problem.
So, make sure you have a new-age smartphone with the latest version installed on it to avoid any issues.
How to update your Smartphone
- Launch settings.
- Scroll down to the System update.
- Look for an update and hit the “Install and Update” button (If an update is available).
Make sure your Smartphone is charged above 60 percent and is connected to the internet.
- Go to settings.
- Tap General and access Software update.
- Click Install and Update (If Update is available).
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Fix 4: Clear your App Cache
This is the most common solution we try if we face
any sort of app problem. It is the most effective way to revive your Lyft app if it is not responding correctly.
Clearing your app cache frees up space and clears out bugs. If there are no recent updates to your application, clearing your app’s data may help solve crashes, glitches, error messages, poor performance, and battery usage.
Delete Cache on Android
- Head to the Settings.
- Scroll down to the “Applications and Permissions”.
- Tap “App Manager”.
- Find Lyft and access it.
- Enter “Internal Storage”.
- And Clear Cache.
Delete Cache on iOS.
- Go to Settings.
- Tab General.
- Access Internal Storage.
- Search “Lyft”.
- And hit “Offload App”.
By offloading the app, you get rid of unwanted storage used by the app without deleting your documents and data. You’ve to reinstall the app from the AppStore to use it again.
#Fix 5: Log out and log in
Have you tried to log out and log back into your Lyft account? You might see a difference. This is different from rebooting a smartphone or restarting the app. It fixes minor bugs that keep you from using a filter, map, or search bar.
#Fix 6: Clear out Storage
If your Lyft app is not working the way it should is probably because your device storage is full. Try to free up some of your storage data and see if that resolves an issue.
Bulky storage may often cause slow loading and crash, and users often can’t access the app. It happens because your operating system cant take the application load if storage is almost full.
However, if your smartphone has few apps and storage is far from getting filled up, we might have large chunks of temporary files stacked in our storage. We can download any cleaner app from Playstore or App Store for free to delete such files.
Fix 7: Force close and reopen the app
A lot of time, just forcing close and reopening the app fixes many problems.
Force closing or restarting your phone will almost always solve any other issues with your phone’s behavior. Sometimes, getting back to square one is exactly what you need when things aren’t behaving as they should.
To force close the Lyft app, you don’t need to look for a quit button in the app settings manually; instead, drag an app out of the window.
Here is the quick fix (Android)
- Click on the app drawer button (You’ll see all the opened apps).
- Hold down the Lyft app, and swipe it up to close forcefully.
- Simply swipe up from the bottom of the screen
- And close the Lyft app by dragging it up.
(Design and user interfaces may differ from Smartphone to Smartphone.)
Fix 8: Check your data/Wi-Fi
Another reason why your Lyft app is not working or loading properly is your poor internet connection. Ensure you have a strong network that doesn’t slow down your app when booking a cab or loading a map. It doesn’t matter which application you are in; poor Wi-Fi or cellular connection may cause problems. Until you’re not using an app that needs internet, you don’t need to fix any network connection.
However, the Lyft app relies mostly on the internet connection, so keeping a strong internet connection is highly required. Here are some tips to fix your Wi-Fi/Data.
- Turn off your Wi-Fi or cellular data for a few seconds and turn it on.
- Try to switch between your Wi-Fi and data and check which one is faster.
- Connect to a hotspot and check the app if it is running correctly.
If all the above steps don’t work, including this step, you have to reset your network settings.
#Fix 9: Reset Network settings
You should reset your network settings when you’re facing trouble accessing the Lyft app or cannot log in after multiple attempts. Your phone stores app your network-related information like Wi-Fi user name and password, Mobile date, VPN or APN settings, or your paired devices like headphones or smart bulbs.
When you reset your network settings, everything related to the network gets erased or reset to a previous setting. However, this tactic is often overlooked by users because it is deemed quite patchy on its own.
Reset network settings on Android
- Go to the settings
- Navigate to the System management.
- Scroll down to the Backup & Reset.
- Tap on “Reset all settings”.
- Confirm Yes, and you are done.
Reset network settings on iOS
- Launch Settings and click on General.
- Tap Reset Network Settings.
Before resetting your network settings, Make sure you create a backup and transfer it to your Google Drive or iCloud.
#Fix 10: Factory reset.
If nothing works, this step is the last option. While it is the most popular fix for most common problems, it can also cause a host of issues if you have no backup in place. Factoring resetting in your Smartphone rubs out all the settings and data that you had piled up ever since owning the phone.
Simply put, your Smartphone becomes whole new from the inside. However, If resetting your phone fixes your Lyft app problem, you have nothing to lose as such.
This method is so effective that you don’t need to perform the other above steps, as it can alone weed out any bug or technical faults lurking in your Smartphone.
Factory reset on Android
- Navigate to Settings.
- Find Backup and Reset”.
- And tap “Erase all data”.
- Launch Settings.
- Tap General.
- And hit “Erase all content and settings.
(Required: Backup to iCloud or Google Drive).
Fix 11: Contact Support
There’s always a chance that all listed methods may not work. That is why it’s worth giving customer support a ring, whether by phone or email. They may be able to help resolve your issue quickly. Just make sure to include as much detail about your problem in your initial contact so they can troubleshoot effectively and efficiently.
Frequently Asked Questions (FAQS)
If Lyft is down, you may not be able to access the app or website until the servers are up. This issue occurs if the company is in maintenance mode or migrating to a different server. However, there can be a lot of reasons why Lyft is down. Check Lyft’s Twitter page to see any updates on servers, or you can check at any server checker site. The only solution here is to wait until the site or app is accessible.
Try to log out and log back in or restart the device and check if the map responds properly. Sometimes, clearing up the Cache do the trick. Also, make sure the app is updated to the latest version.
First, Make sure you’re using the right username and password. If you’re unable to access your Lyft account, try to force close the app, delete Cache, or restart the device. Also, check your internet connection. Read above.
According to the company, your ride details are visible once your payment has been processed.
If you’re unable to track customer location or receive text messages on your Lyft driver app, try to update your app, or clean up the Cache. If that doesn’t work, follow each step listed in this article, and check if it irons out issues.