Why Ticketmaster Declined My Transaction? Quick Guide

Updated: December 25, 2022
Ticketmaster payment declined

Have you ever experienced the frustration of trying to purchase tickets through Ticketmaster, only to have your transaction declined? If so, you know how irritating this can be.

Fortunately, there are a few possible solutions that you can try to get your transaction approved. In this blog post, we’ll explore why your Ticketmaster transaction may have been declined, and offer some potential solutions. Read on to learn more!

What is Ticketmaster?

Ticketmaster is one of the most popular online ticketing platforms that allow customers to purchase tickets for events at participating venues and locations.

To use Ticketmaster, customers must create an account with their email addresses, credit card information, and personal information. Once the account has been created, customers can then search for events that they are interested in attending, add tickets to their cart, and check out.

Ticketmaster provides customers with a confirmation email or printable ticket with a barcode that must be presented at the venue in order to gain entry.

Ticketmaster also provides a range of other services, including the ability to sell tickets, transfer tickets, and donate tickets to charity. Additionally, Ticketmaster provides customers with access to exclusive offers, discounts, and presale events.

By joining Ticketmaster’s free rewards program, customers can also earn points for purchases and activities that can be used towards future purchases or redeemed for special rewards.

What Payment Methods Does Ticketmaster Accept?

Ticketmaster accepts all major credit and debit cards. This includes Visa, Mastercard, American Express, Discover, and more. When making a purchase online, Ticketmaster also accepts payment via PayPal and Venmo. Dinners Club and TicketMaster gift cards are also available as payment options, but they can’t be used to buy fan-to-fan resale tickets.

You can also use international debit cards on the Ticketmaster website. However, if your billing address is not Canadian or U.S., you can’t use credit cards on the Ticketmaster app.

Before purchasing on Ticketmaster, it is always a good idea to double-check with your bank or credit card company to ensure your card is supported. If your card is not supported, you can look for other payment methods or contact Ticketmaster directly for more information.

Why was my transaction declined by Ticketmaster? Fixes

There could be several reasons why your transaction got declined or rejected on the Ticketmaster site or app. Read through all the fixes to resolve your issue.

Check your internet connection.

It is possible that your Ticketmaster transaction was declined because of a problem with your internet connection. If you have a slow or spotty connection, it can prevent your transaction from processing correctly.

To make sure that this is not the reason for your declined transaction, check your internet connection by doing the following:

  • Check that your router is plugged in and working perfectly.
  •  Check to see if other devices in your home can access the internet.
  •  Make sure that your modem and router are properly configured and up-to-date.
  •  Use a different Wi-Fi network if possible.
  •  Try restarting your router.
  •  Try disconnecting from your current Wi-Fi network and reconnecting.

If these steps do not resolve the issue, then the problem may be with Ticketmaster’s servers and not your connection.

Check your credit card balance and credit limit.

When your Ticketmaster transaction is declined, it could be due to insufficient funds on your credit card. Make sure you check the balance and the credit limit of your credit card to ensure that you have enough money to cover the cost of your purchase. If you don’t, you may need to use a different form of payment.

If you’re close to reaching your credit limit, you can ask your issuer for an increase or transfer some of the debt from one card to another.

It’s also important to remember that some credit card companies may have a daily spending limit, so you should make sure that your Ticketmaster transaction doesn’t exceed it.

If it does, then you’ll need to either call your issuer to increase the limit or try a different form of payment.

Remember that if you’re able to make your purchase, then double-check to ensure that the billing address you entered matches the address associated with your card. This can help prevent any additional declined transactions.

Check your card’s expiration date.

When it comes to making purchases online, it is important to make sure that your payment method is up-to-date. This includes ensuring that your credit or debit card’s expiration date is accurate.

If your card’s expiration date has passed, it will be declined by Ticketmaster’s system, and you’ll need to use a different payment method to complete the transaction.

Expiry date of credit card
Image Credit: Canada Buzz

To check your card’s expiration date, take a look at the front of your card. Most cards have the expiration date printed on the front in a two-digit month/year format (e.g., 8/23).

Make sure that the date is accurate and valid, otherwise, the transaction will be declined. You can also check with your bank or card issuer to confirm the expiration date of your card.

If your card’s expiration date is valid and the issue persists, you can try other solutions like checking your internet connection or trying a different payment method.

Check the billing address on your account

When you purchase from Ticketmaster, the billing address on your account must match the billing address associated with your debit or credit card. If the two don’t match, your transaction can be declined.

To check your billing address, Open Ticketmaster website and log into your Ticketmaster My Account. Head over to the “Payment Options” tab to change or update your billing info.

If you’ve already purchased a ticket, and want to update your address on the existing order, you can contact Fan Support.

Check to make sure that the information here is up-to-date and matches what is associated with your credit card.

If the billing address needs to be updated, make any necessary changes and then click “Save Changes.” Once you’ve saved your new billing address, you can try making your purchase again. Hopefully, this will solve the issue, and your transaction will be successful.

It’s important to keep your billing address up to date to avoid any problems when making purchases online. If you have any issues or questions about updating your billing address, you can always contact Ticketmaster customer service for assistance.

Try a different payment method.

If you’ve tried all of the above steps and your Ticketmaster transaction is still getting declined, it may be worth trying a different payment method. This could be an alternative credit or debit card, a gift card, or a digital wallet.

Before purchasing with an alternative payment method, make sure to check with your bank or the issuer to ensure that it is accepted by Ticketmaster.

Different banks may have restrictions when it comes to online purchases.

When using a different payment method, make sure you double-check the information you enter, such as the cardholder’s name, billing address, and other relevant details. If anything is incorrect, it could lead to your transaction being declined.

It’s also worth noting that digital wallets like Apple Pay and Google Pay can offer a more secure way to shop online, which means that you may have better luck with them than with a credit or debit card.

If you are still having issues with your Ticketmaster transaction, contact their customer service team for help. They should be able to advise you on any additional steps you can take to ensure that your purchase is successful.

Frequently Asked Questions (FAQs)

Can I use someone else’s card on Ticketmaster?

Yes, you can use someone else’s card on Ticketmaster. However, it is important to note that the person who owns the card will be the one responsible for the ticket purchase.

This means that the name and address associated with the card will be listed as the purchaser on the order. The person using the card must also be present at the event and show a valid ID to gain entry, so make sure to keep that in mind when making a purchase.

In addition, some venues may require the original card used to make the purchase, so it’s best to check with the venue before attempting to purchase tickets with someone else’s card.

Why am I getting a Ticketmaster credit card error?

If you experience a Ticketmaster credit card error when attempting to purchase tickets, it may be due to a few different factors. Here are some things to consider if you’re seeing an error with your credit card when trying to purchase from Ticketmaster:

1. Make sure your billing address is up-to-date and matches your credit card.

2. Make sure your bank account has sufficient funds to cover the total cost of your purchase. Also check that you don’t exceed your card’s spending limit. 

3. Check your card’s expiration date: Make sure that your credit card is valid and hasn’t expired. 

4. Check your internet connection: An unreliable or slow internet connection can cause credit card errors when trying to purchase tickets from Ticketmaster. Try refreshing your connection or switching to a different network. 

5. Try a different payment method: If you’re still experiencing a credit or debit card error, try using a different payment method, such as PayPal or Apple Pay. 

Can you pay with two cards on Ticketmaster?

No, you can use one card at a time when purchasing a ticket. The company doesn’t split transactions.

Why Ticketmaster won’t accept my debit card to sell tickets?

If you’re using the app, you’re likely to face such an issue. So instead of using the app, try to add your card information to the desktop website and then try again. This worked for so many users.

Wrapping it up

No matter what the reason is behind your Ticketmaster transaction being declined, it’s important to remember that this issue can usually be solved with a few simple steps.

Whether it’s checking your internet connection, credit card balance, billing address, or expiration date, you should always take the time to double-check these details. If all else fails, you may want to consider using a different payment method, such as PayPal or Apple Pay.

If you have any further questions or concerns, Ticketmaster customer service is always available to help.

You might like: How to fix Ticketmaster error codes.

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By ankit raghuwanshi
He is an editor-in-chief, an admin, and the guy who kickstarted TheAppFlow. He often wraps his head around personal finance or fintech apps and never shies away from learning new things that he can share with people to streamline their wealth.