Fix, Others

Why Grubhub is not working (Ways to fix)

Updated: September 16, 2022
Grubhub not working

Have you ever tried to use Grubhub, an online food delivery service, but found that it wouldn’t load? If so, then you aren’t alone. Users face loads of issues with its website, and we’re here to help get you back on track! 

We’ve outlined all the known flaws with the fixes that you can follow to resolve an issue you’re facing with Grubhub. 

Here are some of the most common reasons why Grubhub is not working and how you can fix them!

Why Grubhub is not working?

Grubhub has millions of users who order foods every other day or two, making Grubhub the most popular food delivery services after the Uber eats. Its one third of the traffic comes from smartphones, so it is quite obvious that it won’t work for most people.

If you experience any flaw in your Grubhub app, the problem may lie in your smartphone. It could be your outdated app, storage, or network issues. There are a host of problems that we’ve rounded up here with the proper fixes.

Ensure your browser/OS is updated

To avoid getting a black screen again and crashing your browser, always ensure that your computer has all its updates. 

The latest version of Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari will run Grubhub smoothly. Your computer’s operating system is also critical in enabling smooth operation. 

Please ensure it’s updated when using an older version of any web browser such as Internet Explorer 9 or below or Safari 10 and below! Older browsers may not be able to handle today’s technology effectively. 

However, if you are running into issues with other browsers besides Chrome, Firefox, Edge, or Safari, we recommend upgrading those browsers too since they are usually very outdated by now. 

Upgrading them will increase their performance and ensure they are fully compatible with our platform.  

As a last resort, if none of these solutions work and you continue to get a black screen after clicking on ‘Get Food’, try closing out of your browser completely, restarting your computer, and opening up a new window in your browser and trying again.

Reload the page

If Grubhub is frozen or not working for some reason, try reloading your browser. This often solves issues where a page acts weird or takes too long to load. 

If that doesn’t solve your problem, try restarting your computer. Keep in mind that processing it may take a few minutes depending on how much information you have placed in your online order. 

It’s best not to click refresh repeatedly, as doing so will just slow down processing time even more.

Also, note that you’re not in the middle of processing a payment, or you may lose all the process and have to start from scratch. 

Check network connection

In rare cases, your internet service provider may be having trouble connecting you to the internet. 

To confirm that there’s nothing wrong with your connection, try turning off your phone or computer, waiting five minutes, and then turning them back on. 

Make sure that other devices in your home or office aren’t connected to Wi-Fi (e.g., television) while trying to order through Grubhub.

If other devices are connected, please unplug them for 5 minutes before attempting another order through Grubhub. 

Finally, please ensure that your device is running up-to-date software; updates often improve connectivity issues. 

Site is down 

Things are not smooth every day. If you cannot access the website, likely, that the Grubhub site is down. Unfortunately, in this case, a user cannot access the website until the site is up. You can land on the twitter or Facebook to find any message regarding the issue.

Switch browsers

Like any software program, Browsers run into issues with errors every now and then. If Grubhub isn’t working properly on your device, try switching browsers.

You can switch from Chrome to Mozilla, Duck Duck Go, or Safari and check if everything is working correctly. 

Also, make sure that cookies are enabled for your browser. This feature allows you to sign in without entering your password each time. Cookies must be turned on for online ordering websites such as Grubhub or Seamless in order for them to work correctly.

Use incognito mode in Chrome

The first thing to try is incognito mode in Chrome. It is a private browsing mode offered by search engines like Google to help users browse safely. If you don’t want to be tracked and surf without fear of having watched by someone, incognito mode is the best bet. 

Unlike normal browsing mode in Chrome, it doesn’t store your cookies or cache, so you don’t bump into any type of problems.

To access incognito mode 

  • Open Chrome.
  • Click on More at the top right corner, then click on New Incognito Window. 

Another way to use Incognito mode.

Simply launch Chrome and type chrome://flags/#enable-incognito-mode into your address bar. You’ll see an option labeled Enable Developer Tools experiments. Click on Enable, and restart Chrome. 

Once it has reloaded, click on File > New Incognito Window. 

That’s it! Now you’re in private browsing mode, so anything you do or download while using incognito will be completely anonymous.

Disable VPN

It is possible that one of your device’s VPN settings might be conflicting with Grubhub. 

Try disabling your VPN or firewall, then restarting your browser before trying again. If that doesn’t move the needle, try a different browser. 

Also, make sure you don’t have any VPN enabled on your Chrome extension. Try to disable every VPN option, whether it is on a smartphone or laptop, to avoid issues such as freezing up or crashing while using Grubhub. 

Besides, VPN disrupts your location. Therefore, you don’t see your actual location, and the platform won’t display foods and nearly stores based on your precise location. 

Blank/blank or white screen

A few things could be causing your blank screen, especially on Chrome. It could be an unknown bug, broken plugins, hardware acceleration, or chrome settings. A blank screen is not only frustrating but also renders Chrome unstable. 

It is found that simply relaunching a browser or app has solved the blank screen issue. 

But there are other solutions, too; if done right can hammer out a blank or white screen issue.

Fix 1 – Clear browser cache – 

  • Go to the Chrome
  • Type Cntr+h (history page will be opened)
  • Tap on “Clear browsing data” located on the right side. 
  • Now select cached images and files and hit clear data

(You can also type chrome://history/to go to the Clear browsing data page directly.)

Fix 2- Reset browser settings. 

  • Open Chrome on your laptop
  • Click on the menu icon located in the top right corner.
  • Tap settings.
  • Access Advanced settings.
  • And click the Reset button.

Fix 3: Disable extensions.

  • Launch Chrome on your computer.
  • On the upper top right corner, click on the Extension bar icon.
  • Now disable your extensions one by one. 

Why is the Grubhub app not working (Quick fixes)?

Clear cache – By flushing out the cache, you’ll be able to run the app flawlessly. Your small bits of information are stored in the form of a cache, so you can get a fast loading speed and enhanced experience when using the app. 

Restart your smartphone – This simple tactic is mostly used when a smartphone is freezing a lot or cannot load apps properly. If your Grubhub app is malfunctioning or loading slowly, restarting your smartphone is best. 

Update the app – Go to the Playstore or App Store and see if you have an update available for the Grubhub app. An outdated app may cause many problems and be incompatible with your smartphone’s operating system. Always run your app on the latest version to avoid any issues.

Reset network settings – When your reset network settings, your Wi-Fi, Bluetooth, and other network-related data are set to default. It is helpful when your Wi-Fi or internet connection is causing a problem. 

Contact Support 

You might be able to resolve your issue with Grubhub by contacting their customer support team. Their site contains an easy-to-use contact form, or call them directly at (877) 585-7878. These are both 24/7 lines. They will attempt to resolve any issues for you. Just know that if they cannot get your order through, then some of these fixes may not help either.

Frequently asked questions (FAQS)

What is Grubhub error a 1004

GrubHub error code a 1004 or code e 1004 might be due to some of these reasons: Interrupted network connection, temporary server problem, server maintenance, or servers down.

Why GrubHub won’t let me order?

This could be a known bug. There are many reasons why your Grubhub is not processing your payment or letting you order something. If an error message pops up on your screen, it may give you information as to why Grubhub stopped working for you. 

Commonly, such errors occur because of a bad Internet connection or overloaded servers from ordering so many times in one day. 

It’s also possible that something has gone wrong with your payment method. You should contact Grubhub support if you have any questions regarding payment setup.

Why Grubhub driver app not working?

If your driver app isn’t working, you may have a problem with your smartphone. Ensure you have the latest version of the Grubhub app installed on your smartphone and you’re not using any VPN. 

If it’s still working now, delete the GrubHub app’s cache and then restart the app. It should work now. 

Why Grubhub map is not working

When your map on Grubhub isn’t working, a few things could be going wrong. The most common problem is poor Internet connectivity or poor GPS signal. 

Try opening up maps on your phone from a different location. You might also have poor cell service; if so, try turning off your phone for a few minutes before trying again. 

Finally, make sure you have updated software on your device. 

Why Grubhub is not showing restaurants?

Most restaurants that participate in these food-delivery services are listed on their websites—just use Google search to look up Grubhub plus your city name. 

And if a restaurant isn’t listed? You may be able to call them directly and ask them to sign up for delivery with Grubhub.

Avatar for ankit raghuwanshi
By ankit raghuwanshi
He is an editor-in-chief, an admin, and the guy who kickstarted TheAppFlow. He often wraps his head around personal finance or fintech apps and never shies away from learning new things that he can share with people to streamline their wealth.