Libby app not working (Ways to fix) Crashing, load

Updated: December 25, 2022
Libby app not working-min

Has your Libby library app stopped working, or is it not loading properly? If so, you’re not alone—this issue happens often, and it’s usually fixable!. Libby is the library reading app by Onedrive, which makes reading more delightful. With Libby, you can borrow titles from your library and open them with eBooks, Audiobooks, Magazines, and more for free.  

Just follow the simple steps below if your Libby app is not working on Android, iPhone, iPad or kindle.

Why Libby app is not working, and what ways to fix it?

There are a few most common causes of apps malfunctioning. An outdated software, Cache, Lack of disc space, and Poor internet connection. However, a simple restart can hammer out a lot of issues such as crashing, blank screens, freezing, glitches, and more. 

If your Libby problem still persists, you can go ahead and know why it is not working. 

Update to the new version

One of the first things you should do if you’re having trouble with the Libby app makes sure you have the most up-to-date version. You can do this by going to the App Store (for Apple devices) or Google Play Store (for Android devices) and checking for updates. If there’s a new version available, download it and see if that fixes the problem.

Apart from bug correction, an outdated version keeps you from using new features that come with an update. 

Clean up Cache

Since Libby is a sluggish app, it becomes even more buggy with caches accumulated over time. To fix this issue, you can consider cleaning up Cache or temporary files to reclaim the app’s performance. This can help because it will remove any old data that may be causing problems. 

Once you’ve done this, restart Libby and see if it’s working better. Clearing Cache will not only fix pesky technical errors but also speeds up the app’s performance. You can clean up all the apps’ cache files and expect your smartphone to be in steroids mode. 

Various Cleaner apps clean up cache and other files and media at a tap of a button. Or you can follow the steps below to flush a particular app’s cache. 

Delete Libby cache on Android

  • Launch settings.
  • Scroll down to the Applications and Permissions.
  • Access App Manager.
  • Find and access the Libby app.
  • Then tap Internal Storage.
  • Hit Clear Cache.

On iOS

  • Go to your phone’s settings.
  • Tap General.
  • Tap Apps.
  • Find and click Libby.
  • Access Storage and click on Offload data. (It will erase all your temporary files, not documents or personal files)

Reset preferences

Did you know that you can reset your preferences in the Libby app settings? If you’re having trouble with the app, this is a great place to start. 

Simply open the app, go to Settings, and tap Reset Preferences. This will clear any customizations you’ve made and restore the default settings. If that doesn’t fix the problem, you can move on to the next step.

Turn off VPN

If you’re using a VPN, it could be interfering with your ability to connect to Libby. Try turning off your VPN and see if that resolves the issue. Also make sure that any ad blockers or firewall software aren’t blocking access to servers.

VPN slows down your smartphone and drains its battery life much faster. However, VPN is recommended if you can already connect with the application and want to hide your activities, albeit it affects the performance of the device. 

To Turn off the VPN on your device 

  • Head over to Settings.
  • Search for VPN.
  • In the VPN options, find any connected VPN service and tap to change its status to the not-connected. 

Restart your device

If you’re having trouble with the Libby app, one of the first things you should try is restarting or rebooting your device. This can often fix minor glitches and get the app working again. 

Restart not only fixes minor technical bugs but also improves the overall performance of your device by freeing up RAM used by the background apps. However, you should reboot your smartphone when things get more tricky for you with the device On. 

To Reboot, simply turn off your device and then turn it back on.

Contact support

If nothing works, you can reach out to the Libby support team through the app or their website and submit your ticket. They will look into the issue and guide you thoroughly.

Frequently Asked Questions (FAQs)

Why Libby app keeps crashing?

Your Libby app may be outdated or not installed properly. Another reason could be insufficient memory in your device. To fix crashing, try to update your phone and then see if it’s still crashing or not. To tackle insufficient memory, clean up the cache on your phone or unwanted stuff to make room for a new memory. 

A lot of times, merely a simple restart fixed crashing, including other minor problems. 

Why Libby app not working on iPhones?

There could be a lot of reasons why Libby is not working on your iPhone. However, the best thing you can do is try to remove Cache, uninstall and install the app, and check your internet connection if you’re facing trouble with your Libby app.

Why is the Libby app not recognizing library cards?

Plugin and Unplug your library card. In your app’s settings, click the menu, and access the library card. And you can unlink and link your card thereon.

Why Libby app not working offline?

Libby runs on cross-platforms, so it’s difficult to troubleshoot an exact problem for you. However, it’s clear that the platform allows you to download content to use Offline within the application itself. So if you don’t download anything, you can read or listen to anything while connecting to the active data or the Internet.  

Why can’t sign into the Libby app?

Check if your Internet connection is active/enabled. Also, ensure that you’re entering the correct login credentials to sign into the application. 


So, we hope this article, “Why Libby app not working”, will be helpful for you. In case you’re still struggling to get your problems fixed, we suggest you reach out to the professionals or team staff to know more about the issue you’re facing. Anyway, most smartphone issues can be solved by simple solutions like restarting or updating. Thanks for stopping by and supporting our work. 

Avatar for ankit raghuwanshi
By ankit raghuwanshi
He is an editor-in-chief, an admin, and the guy who kickstarted TheAppFlow. He often wraps his head around personal finance or fintech apps and never shies away from learning new things that he can share with people to streamline their wealth.